What is your turnaround time?
For growth charts, we try to stick to a 4-6 week turnaround time. Often times we can deliver your growth chart sooner. di4y Craft Kits are shipped within 3-5 business days. Other craft kits can take up to 4 weeks for delivery.
What if I receive my product and there is a defect?
If you receive a craft kit that is faulty or broken we are happy to refund you 100% once you ship back your item. If you discover that your growth chart has a defect please contact email@example.com, describe the defect and include photos of the defect. Be sure to include multiple angles. We would be happy to contact you to discuss a solution. Don't worry our goal is happy customers. Always.
What is your refund policy?
We offer 100% refund on faulty and broken items. To complete your return, we require a receipt for proof of purchase. Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you once the refund is approved. Your refund will be processed will automatically be applied to your credit card or original method of payment.
If it is a customized product please contact firstname.lastname@example.org to discuss a solution. Our goal is to make you happy, we would expect the same.
Can I exchange a product for a new one?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Where do you ship?
Since we are just opening the doors to our business we want to ensure quality products. Growth Charts are handcrafted and will available for delivery to Regina, Saskatchewan residents only at this time. We will make plans to expand and ship Canada-wide. Craft Kits, however, are shippable across Canada.